Last updated: 1 January 2026. ZenSushi K.K. is committed to protecting your personal
data. This Policy explains how we collect, use, and safeguard your information in
accordance with Japan's Act on the Protection of Personal Information (APPI) and,
where applicable, the EU General Data Protection Regulation (GDPR).
1. Who We Are
ZenSushi K.K. is the data controller responsible for your personal data. Our
registered address is 3-12-5 Shinjuku, Shinjuku-ku, Tokyo 160-0022, Japan.
For all data-related enquiries, contact our Privacy Officer at
privacy@zensushi.jp.
2. Data We Collect
We may collect and process the following categories of personal data:
- Identity Data: first name, last name.
- Contact Data: email address, phone number, postal address.
- Reservation Data: booking date, time, party size, dietary requirements, and special requests.
- Transaction Data: payment confirmation reference (we do not store card details).
- Technical Data: IP address, browser type, pages visited — collected via cookies.
- Marketing Data: your preferences regarding receiving communications from us.
3. How We Use Your Data
- To process and manage your reservations and omakase bookings.
- To communicate booking confirmations, reminders, and amendments.
- To fulfil gift card orders and deliver purchased services.
- To send marketing communications (only with your explicit consent).
- To comply with legal obligations and resolve disputes.
- To improve our website and services through analytics.
4. Legal Basis for Processing
- Contract performance: to process reservations and deliver services you have requested.
- Legitimate interests: to improve our services and ensure system security.
- Consent: to send marketing emails. Withdrawable at any time.
- Legal obligation: to comply with applicable Japanese and international law.
5. Data Sharing
We do not sell or rent your personal data to third parties. We may share data
with the following service providers solely to fulfil our services:
- Our reservation management system provider.
- Our email delivery service provider.
- Payment processors (full card data is never transmitted to us).
- Authorities where required by Japanese or applicable international law.
6. Data Retention
We retain personal data only as long as necessary. Reservation records are
kept for 3 years for accounting and legal purposes. Marketing preferences are
stored until you withdraw consent. Technical analytics data is anonymised after
14 months.
7. Cookies
Our website uses cookies to improve your experience and analyse traffic. Strictly
necessary cookies are always active. Analytics cookies are placed only with your
consent, managed via our cookie banner on your first visit.
8. Your Rights
Under APPI and GDPR (where applicable), you have the right to:
- Access the personal data we hold about you.
- Rectification of inaccurate data.
- Erasure ("right to be forgotten") where applicable.
- Restrict processing in certain circumstances.
- Data portability in a structured, machine-readable format.
- Object to processing based on legitimate interests or for direct marketing.
- Withdraw consent for marketing at any time via the unsubscribe link in any email.
To exercise any right, contact us at
privacy@zensushi.jp.
We will respond within 30 days. EU residents may also lodge a complaint with their
local data protection authority.
9. Data Security
We implement appropriate technical and organisational measures to protect your
personal data. Our website is served over HTTPS. Internal access to personal
data is restricted on a need-to-know basis.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be published on
this page with an updated revision date. We encourage periodic review. For
significant changes we will notify you by email where we hold your contact details.
11. Contact Us
Privacy Officer — ZenSushi K.K.
3-12-5 Shinjuku, Shinjuku-ku, Tokyo 160-0022, Japan
Email: privacy@zensushi.jp
Tel: +81 3 1234 5678